How can I fix the “HP printer won't scan” error?

 HP printers come with wonderful features, however, sometimes the device may not be able to perform well due to technical issues. One such issue is "HP printer won't scan".  Are you having trouble scanning the documents using your HP printing device? This post can help you! Sometimes printers stop scanning due to technical issues like device incompatibility, software errors, or more.  But, you can easily resolve the problem by following some simple troubleshooting steps with 123.hp.com. So, keep reading and find the easy guidelines to fix HP printer scanning issues. Here we go!




 

HP printer won't scan. How to fix it?


If you are unable to scan the documents using the printer,  proceed with the following troubleshooting steps to fix the problem:

 

  • Check for platform compatibility

Your device may fail to scan the documents after Windows 10 upgrade, so you need to make sure that it is compatible with the Windows latest version. To check the compatibility, go to the " HP printer  Windows 10 compatible" page from the web browser. Here you can check whether your HP model is supported by the Windows version or not.




  • Re-install HP printer software


If your device is compatible but you are still unable to scan the documents, you need to re-install the printer software. There are chances that you may have not upgraded the printer software due to which you are facing the problem.  Here how you can reinstall the HP printer software:

 

  • First, uninstall the previous software version.

  • Visit the HP support page.

  • Here, you need to enter the printer details like its model name or number.

  • Hit the submit button. 

  • You will be directed to the driver and software page.

  • Choose "change 64 bit or 32 bit Windows version".

  • Hit the change button from the drop-down menu.

  • Click to download.

  •  Once downloaded, visit the "download" folder.

  • Proceed with the on-screen guidelines and complete the installation.



  • Run "HP Print and Scan" troubleshooter


If none of the above-mentioned steps help you to fix the "HP printer won't scan" problem,  you can run the printer troubleshooter.  Here are the step-by-step instructions to do that:

 

  • Check and make sure that your printer is connected to the system.

  • Visit the HP support page to download "HP print and scan doctor".

  • Once downloaded, click on the "HPPSdr.exe" file.

  • Open the software Window.

  • Select "scanning".

  • The troubleshooter will identify the error and update you.

  • With the onscreen instructions to complete the process.




  • Run system file checker scan


The corrupted system files also cause an "HP printer won't scan" error. To fix the issue, you can run a system file checker scan. Here are the steps to follow: 

 

  •  Press " Windows + X". 

  •  Click " Command prompt".

  • Type "DISM.exe/ online/ cleanup image/ restorehealth".

  • Hit the " return" button.

  • Type "sfc/ scannow". 

  • Hit the Enter button.



So, this is how you can resolve the "HP printer won't scan" error on your device. The mentioned steps are simple, but if you are still unable to troubleshoot the problem, contact the HP support team for help with 123.hp.com/setup.  The professionals can help you to find the best possible solution to the problem, and make sure that you have a great printing experience with HP printers. 

 

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