How to Perform an HP Printer Offline Fix? (Stepwise Guide)

 Is your printer not working? Does it show an offline error? You can perform HP printer offline fix and resolve it now! This guide will help you understand the cause or circumstances when the issue may appear. Furthermore, it will also provide you with a solution that you can perform yourself. So if your HP printer keeps going offline, get it online with these solutions. 

 




Find Out Causes of Why HP Printer Goes Offline

The following are a couple of reasons why your HP printer keeps going offline:

 

  • The HP printer driver is not compatible with the operating system.

  • Your HP printer driver is outdated or not updated automatically.

  • ‘Use printer offline mode’ is enabled on your system.

  • Printer cables or USB connections are either loose or damaged.

  • Printer spooler settings are misconfigured.

  • There are pending jobs in the printing queue causing a printer offline error.

  • The printer installation has an issue.

 

Resolve Printer Keeps Going Offline Error

Now that you know the causes of the HP printer keeps going offline, use these solutions to fix the printer issue. 

 

1. Verify basic connections

The first step is to check whether your printer connections are correct; or if there is an issue. For that:

 

  • Check the USB connections on your printer. Please make sure the USB is not loosely fitted into the port.

  • Check the internet connection on your system and printer. Both devices should be connected to the same network for printing. 

  • If needed, please also clean the Ethernet ports. Now try reconnecting the cable and print a test page.

  • If your router is showing weak signals, restart it once and check.

  • Ensure that no obstacle is placed between the router and the printer and computer. 

 

2. Check ‘Use printer offline’ mode

Firstly, you need to check if the 'use printer offline’ mode is enabled on your computer. If so, go to the devices and printers and disable this option as mentioned below:

 

  • On your computer, select the Start button.

  • Now, go to the Settings menu.

  • Then, choose the Devices option.

  • Click on Printers and Scanners from here.

  • Select our HP printer and choose “Open Queue.”

  • It will open a new window, tap on the Printer tab.

  • See if 'use printer offline’ is selected. If yes, then deselect to disable the mode.

 

3. Clear print jobs pending on your printer

Do you still get the printer offline issue? This can be due to the corrupted print jobs that are pending on your computer. Thus, you need to clean them in order to bring your printer online and resolve the problem.

 

  • Tap on the Start button and go to the search bar.

  • Type command and hit the enter button.

  • Right-click on the command prompt program. Run as Administrator.

  • After that, type ‘net stop spooler’ and enter.

  • Now, type ‘string del %system%system32\spool\printers\*/Q’ and enter.

  • Then, type ‘net stop spooler’ and enter.

    • This will clear up the pending print job on your computer. 

  • Type Exit and press the enter button.

 

Final Words:

 

Hopefully, this guide on hp printer is offline helped you troubleshoot the problem. If you have any doubts or are stuck at any step, feel free to contact us. Our printer expert will assist you 24x7!

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