How to Fix HP Printer Error Code 49.4c02 | 123.hp.com/setup 5255

How to Fix HP Printer Error Code 49.4c02? 

 

HP printers give weird errors when they are in trouble, and one such cryptic code is 49.4c02, which generally occurs due to an issue with the print job. Whenever the users encounter this error code, they get stuck in an action loop, where the printer says to turn off then on, but still, it keeps reappearing.

 

Sometimes, the error 49.4c02 pops up on the printer control panel as 123.hp.com/setup 5255 error code 49, where the number 5255 depicts the printer model. In this case, it is HP OfficeJet Printer 5255 facing an error code 49.4c02. The primary reason leading to an error is messed up print queues, outdated firmware, the problem with printer hardware, or sometimes the silly issues like using Franklin Gothic Book font causes error code 49.4c02.

 

This guide covers the complete troubleshooting steps to fix this cryptic error code and get back your printer on the right track.

 

How do I fix 123.hp.com/setup 5255 error code 49.4c02 

 

Step 1. Remove the pending jobs from the print queue 

 

While doing these steps, make sure to save all files to avoid missing any important document.

 

1.      Turn on your computer.

2.      Go to the Devices and Printers (Control Panel).

3.      Click on the HP printer icon and select Manage.

4.      Now choose the option Open print queues.

5.      A new screen pops up, select all the pending files, and click Remove.

6.      Restart your computer and verify if it resolves the error code 49.4c02.

 

Step 2. Now print a test page 

 

1.      Turn off your printer.

2.      Now remove the wire that connects the printer to the computer.

3.      Now turn on your printer while it's still disconnected from the computer.

4.      Print a test page when it gets back to the ready state.

5.      If it prints a test page that specifies a pending print job in the queue caused the error 49.4c02.

6.      If still, you face any trouble, that means the error occurred due to some other reason. Keep trying the next steps to resolve.

 

Step 3. Deactivate the advance printing features 

 

1.      Search for Devices and Printers and click over the appropriate result from the list.

2.      Now click your printer icon.

3.      Select Manage > Printing Preferences.

4.      Now click over the Advance option.

5.      Next, you have to click Advanced Printing Features under the Document tab.

6.      Now set it to Disabled.

7.      Print a test page to verify the solution.

 

Step 4. Do not use the Franklin Gothic Book font while printing 

 

Franklin Gothic Book font sometimes becomes a culprit while printing, and that's why you will have to verify and remove this setting. In case you are using PCL 5 and PCL 6 drivers, then go to the Advanced tab in any of these drivers.

Now you will have to enable the option "Send True Type as Bitmaps."

If you have a PS driver, then go to PostScript options, choose the Advanced tab, and set True Type Font Download to Bitmap. Once you follow these tips, you will get rid of error code 49.4c02.

 

Step 5. Lastly, flash and update your printer's firmware 

 

The following steps will guide you to flash your printer's firmware.

 

1.      Make sure your printer is on.

2.      Now verify that your printer LCD screen displays the Ready sign.

3.      Click on the Select button.

4.      Scroll the list and choose Information Menu.

5.      Again scroll down and select Print Configuration.

6.      These actions will print the test page detailing the firmware date and revision under printer information.

 

Now start following the below steps to update the printer firmware. Please note there should be no interruption during the process as it could severely damage the printer.

 

1.      Right-click on the Start button.

2.      Choose Run from the list.

3.      The Run box appears, type CMD or command, hit Enter.

4.      Now locate the directory where the firmware saves and hit Enter.

5.      Now type copy /B*.RFU LPT1 on the black screen or command prompt window. You can simply copy the highlighted command and paste it into the command window.

6.      Next, press Enter to start copying the firmware file to your printer and update the firmware.

7.      Once you complete the process, you will see Ready status on your printer.

8.      Now turn off the printer and turn it on again after 15 seconds.

9.      Now print a test page and verify if the problem resolves.

 

24X7 Printer support for prompt assistance 

 

These steps will help you troubleshoot the error 49.4c02 quickly. If you still have encountered an error, you should navigate to the webpage 123.hp.com/setup 5255 and get an immediate fix. Additionally, our tech support experts are also available 24X7 to help you come out of any situation. Don't hesitate, pick up the phone and call us on printer support number.