How to Fix HP Officejet Pro 6978 Offline Issue with 123.hp.com/setup

 HP Officejet Pro 6978 is a professional-grade printer that effortlessly executes a variety of printing and scanning jobs. But users commonly face printer offline issues over a while. A significant reason behind it is the bad connection between your printing device, router, and computer. Other causes include faulty installation of the router or a router firmware update. You can visit 123.hp.com/setup to get assistance regarding all your printer setup problems. Read some of the effective ways for fixing the offline problem in the HP Officejet Pro 6978 printer.

 


  1. Reset Your Printer


A printer reset can restore the lost connection between your computer and the printing device. Implement these steps for it.

  • Turn off HP Officejet Pro 6978 printer. Wait for 15 to 20 seconds and take off the power cord from your printing device.

  • Switch off your system. Connect the power cord to your printing device. Switch on the printer.

  • If you have a wireless printer connection, then restart your router.

  • Turn your computer on. 

  • Try printing a document.

 

2. Fix HP Printer Offline Status by Installing the Latest Driver


The old printer drivers can also make users face the printer offline problem. But you can efficiently resolve it by installing the most recent printer driver. 

  • Start by uninstalling all the old printer drivers. 

  • Restart your system. It will make it ready for a new installation. 

  • Visit 123.hp.com. Once you are at the site, input the model’s name of your printer. In this case, it will be HP Officejet 6978.

  • Now start downloading the latest drivers for your HP printing device.

  • For finishing the setup, choose a USB or Wireless connection.

  • Try printing a document from your HP printer. 

  • If you are successful, then you can stop right there. 

  • If your Officejet 6978 printer stays offline, follow the next method.

 

3. Set Your HP Printer as Default


If the solutions explained above are not working for you, there’s no need to panic. The solution that will be described below will undoubtedly work. Follow the pointers here.

  • In the icon of ‘Settings’, tap ‘Devices and Printers.’

  • Choose ‘HP Officejet Pro 6978 Printer.’

  • Locate the active printer and right-click on it. 

  • Choose ‘Set as Default Printer.’

  • Try printing a document. If it gets printed, it means that your printer has come online. 

 

How to Avoid HP Officejet Pro 6978 Offline Issue?


You can indeed avoid encountering this issue in the long run by keeping in mind certain points. They are given below.

  • Ensure that your computer is always connected to your printing device. A poor network connection is a prime culprit behind this error.

  • The light on the backside of your printing device indicates the connection status. It should be green.

  • Always install the most current version of drivers. 

 

Conclusion


These were some of the potent methods to bring your HP Officejet Pro 6978 online. Try them to determine the one that works for you. Go over to 123.hp.com/setup for getting rid of all setup and driver installation-related problems. 

 

 

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