123.hp.com/setup6968 | HP OfficeJet 6968 Troubleshooting Tips

HP OfficeJet Pro 6968 printers are one of the top-selling printers due to this device's cost-saving attribute. This device is meant for quick and high-quality printouts, making it highly capable and value for money.

Also, the technical glitches and faults can never be denied, and the same is with your HP OfficeJet Pro 6968 printer, that's why you should always load your computer with HP Smart app, HP Print and Scan Doctor from 123.hp.com/setup6968 webpage.

With time your OfficeJet 6968 printer can face several issues such as paper jam, offline printer, print job stuck in the queue, and plenty more. And due to a lack of available knowledge on the internet, you might have to take the help of technical experts.

And that's what intrigued us to provide you a complete guide on these common errors and their in-depth fixes. Now let's go for it.

Troubleshooting 123.hp.com/setup6968 HP Printer

Let's have a look at some basic errors in HP OfficeJet Pro 6968 printers. We also have suggested practical tips in this section.

1.    Black/Color ink not printing

The printing issues are linked directly with empty ink or faulty ink cartridges. However, printing problems can also occur due to printhead clogging, incorrect paper selection, or outdated printer driver software.

Ensure the following pointers to improve print quality

• Update your HP OfficeJet printer driver software from 123.hp.com/setup6968
• Always choose the right paper type and good quality for a better printing experience. You can use paper with ColorLok technology for high-quality printing in HP printers.
• Never leave an ink cartridge outside the printer.
• If you are not satisfied with the print quality, try to clean the printheads with a clean cloth
• To do this, turn on the printer and wait for the carriage to idle.
• Remove the cartridge.
• Now clean the cartridge nozzle and printheads.
• Additionally, you can run the printhead cleaning tool from click Setup > printer maintenance > Tools > Clean Printhead.

2.    Paper Jam error- 123.hp.com/setup6968

These errors happen due to the wrong paper type and improper maintenance of your OfficeJet printer. Try the below fixes to get rid of this issue.

 ·  Always use the correct paper type for photo printing and routine printing.

 ·  Remove the jammed paper from your printer; DO NOT leave even the smallest piece of paper. You must see the jammed paper at these checkpoints

a)      Feeder tray.

b)      Ink cartridge access area.

c)      And the automatic document feeder of your OfficeJet printer.

d)      You can take the help of a flashlight to verify no paper is stuck inside.

e)      If you feel the carriage is stuck at extreme ends or in the middle, move it manually. To execute this operation, remove the power cable from the wall socket with the printer in a turn-on state

·    Additionally, make sure the paper feed rollers are free to rotate. With time you might face the accumulation of dust, fiber, or foreign material on the rollers.

3.    Print job stuck in a queue

When you give excess print commands, there are chances of print jobs getting stuck in a queue. You will have to delete all the print in a line to fix this issue.

 ·  The first step is to delete the print jobs and clear the Spooler services. Take the following actions to proceed.

a)      Press Windows + R keys together and open the Run command.

b)      You need to type Services and hit Enter.

c)      Now right-click on the Print Spooler option.

d)      And select Stop.

e)   Now navigate to C: Windows\System32\Spool\Printers and delete all the print commands.

 ·     You can also download and run the HP Print and Scan Doctor to fix print job stuck in a queue. To install the tool, visit 123.hp.com/setup6968 and get the HP Print Doctor.

4.    Offline Printer Error

When this error occurs, you will see a notification on the taskbar, which says HP OfficeJet pro 6968 Printer Offline. To fix it, you need to take several measures.

 ·      Select your OfficeJet pro 6968 as a default printer.

a)      Search printer on your computer.

b)      Now click Devices and Printers (Control Panel) in the result list.

c)      Locate your HP OfficeJet 6968 Printer.

d)     Right-click over it and choose Set as Default.

·         Set your printer to online status.

a)      Again visit the devices and printers section.

b)      And after locating your printer, right-click over it.

c)      Now uncheck the option Use Printer Offline.

 ·        You can also use the HP Print and Scan Doctor tool to fix offline printer error. Visit 123.hp.com/setup6968 to download this tool.

Conclusion

All of these are the most common errors that you might face with your 123.hp.com/setup 6968 printers. You can go through all the steps and fix the error on your own. We recommend you get your printer serviced at regular intervals from the experienced technicians. You can call our HP support number for any query related to HP printers.