HP OfficeJet Pro 6978 Troubleshooting Guide

HP OfficeJet Pro 6978 troubleshooting becomes crucial when you need an immediate printout of documents, and this guide will help you fix some of the most common errors that face frequently.  The model 123.hp.com/setup6978 printer is a multifunction printer (MFP) that can perform the scan, copy, fax, and print operations; hence a stoppage of a single machine can hold on various activities. So, why to wait for a technician, when you can do it yourself with the help of this DIY guide. Let’s dive into some common errors along with the suggestions to fix them.    Fix HP OfficeJet Pro 6978 errors  1.    Paper Jam Error This error is the most common of all, and thus we have given it the #1 position. Sometimes your printer may fake it; hence you need to know the actual error. Follow these tips to avoid a paper jam issue. Stop working as you see the “Paper Jam” error message.  Remove the input tray and clear the jammed paper within the gap, also ensure not to leave even the smallest torn paper piece inside.  Also, check for the jammed paper inside the cartridge access area and the automatic document feeder. To avoid this issue in the future, always use the neat and clean paper with the correct page type. If your printer is faking the “Paper Jam” error, then reset your 123.hp.com/setup6978 printer – turn on your printer, unplug the power cable from your printer, and then from the power socket as well. After one minute, connect them all again. 2.    Printer Offline It is often related to a network connectivity issue, and sometimes it needs specialized tools to troubleshoot  You can download the HP Print and Scan Doctor from 123.hp.com/setup6978 website  On this link goes to support & troubleshooting > use diagnostic tools > printer offline > click download now on HP print & scan doctor tool.   You will now receive the HPPSdr.exe file in the download location.   Running this tool will automatically diagnose and fix the Offline Printer error. Ensure your printer is a default printing device.  Default Printer: Go to Printers and Devices > Now uncheck the option “Let Windows manage my default printer.”  Now click your HP OfficeJet Pro 6978 printer > click manage.  Finally, you need to select Set as Default. 3.    Print Job stuck in Queue At times you cannot perform the printing function because the print Jobs can’t be deleted and stuck in the queue. Follow these steps to fix it. Downloading and running the HP Print and Scan Doctor Doctor is the most effective method to solve this. (Follow the steps explained in step 2).  Alternatively, you may turn off the printer and disconnect the power cable.  Now on your computer, go to Services > right-click Print Spooler > choose stop.  Further search for C: WindowsSystem32SpoolPrinters, now delete the files and restart your computer. 4.    123.hp.com/setup6978 Printer not Printing Check ink cartridges are full and not dried. Use the HP authorized components. If your printer is not printing color, then check the print settings to default mode. (Grayscale mode will direct your printer to print black & white pages). Use the correct paper type. Clean the copper contact with a cotton swab, do not touch those bare hands. Run the automatic tool Clean Printhead, to fix ink smears or faded printing issue. (Sometimes it requires cleaning multiple times) Update the printer driver software. 5.    Firewall blocking Printing operation Disable the firewall temporarily. Use HP Print and Scan Doctor tool to disable it. Open this Tool and click Network tab > Troubleshooting firewalls. Now click the firewall will status Enable and then click disable. Now try to print. HP printers are trendsetters in the industry that have developed many wireless printing models with superior technology such as AirPrint, print anywhere, and plenty more. Although errors are part of it, if these are frequently occurring, you must be attentive to your printing device.   This 123.hp.com/setup6978 troubleshooting guide will help you eliminate the top five common errors that otherwise compel you to replace your printer.